Having a clear Debtor Management Procedure and starting the process as soon as a sale is made is essential to maintaining good cash flow.

Statistically, the probability of collecting a debt drops between 60 and 90 days to around 73%. By 180 days you have only about a 50% chance of collecting at all.

By the time an Account is 90 days overdue, if a debtor actually intends to pay you, you should at least have made a Payment Agreement in relation to the debt which is being performed. If you don’t, waiting any longer is usually a mistake.

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How to prepare a Debtor Management Procedure

A Debtor Management Procedures is simply a documented procedure setting out when follow up or reminder letters, emails or phone calls are to be made in relation to an Account and which template letters or emails are to be used. The development of template follow up or reminder letters or emails culminating in a Final Notice is to any effective Debtor Management Procedure.

A good Debtor Management Procedure should be simple to understand and followed strictly by staff.

A Sample Debtor Management Procedure can be found on page 7 of our Guide to Better Credit Management.  For best results we recommend businesses refer debts to us for collection between 60 and 90 days.

We also offer a free final notice letter template.

If you have any questions or require any assistance please feel free to contact us.


Making Payment Agreements with Debtors

If a debtor asks for time to pay, you should ensure you get something out of it and insist that they enter into a binding Payment Agreement. We recommending using our SWA Payment Agreement to promptly make legally binding Payment Agreements with your debtors incorporating our SWA Payment Agreement Terms & Conditions.


Current Overdue Accounts

if you already have debts more than 90 days overdue, what are you waiting for?

Debt collecting is a competitive sport – if you’re not getting paid someone else probably is. Often the creditor making the most noise will get paid first.

Let us make that noise for you. It’s what we specialise in.


  • G&C have engaged SWA since 2006 – 2020 to provide recovery support services, before that we have always used city-based firms. We quickly found that being in their area didn’t… Read More

    MB – Senior Credit Manager, G&C Mutual Bank

  • SWA conducted a background investigation on a senior partner and shareholder on a publically listed company. The result was simply the best investigation I have had done on any matter…. Read More

    MP – Partner, Mason Black lawyers

  • Having you guys working with us is like having our own magic fairies. You just make stuff happen!

    Alicia Hickey, Shine Lawyers

  • We are continually amazed at the results SWA gets on our Mortgage files. We so often have Defendant disappear due to a short falls on the sales of the properties… Read More

    SB – Senior Associate, Denton

  • Yep! we are super happy with that result as well, good work!

    Tim (AIS)

  • I have told my team that whenever the Banks reputation or position is at risk refer the file to SWA

    IA National Credit Manger Westpac

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Book a free 30 minute consultation to discuss the background of your case and requirements.

To assist you we have  multiple offices throughout New South Wales, we employ our own licensed investigators, surveillance operatives, process servers and skip tracers.

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